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1.1. We appreciate Your using the DML service. Please read these Terms carefully as they govern Your use of the DML service. Do not use the service unless You wish to be bound by the Terms because, by making a request for services or quotes and/or continuing to use any part of DML, you confirm Your acceptance of the Terms (which also include the Privacy Policy). By submitting a request for work and/or a quote to be done, you are requesting Us to provide the DML service as soon as reasonably practicable or at an agreed time.
1.2.DML is a marketplace through which You can insert details of, or make requests of tradespeople to perform, work You need doing in the United Kingdom, and are introduced to tradespeople whose profiles appear to Us to fit the task, based on their location, availability and other factors. DML acts as an agent for the tradesperson in promoting the tradesperson’s services and uses a payment service provider to collect charges on behalf of the tradesperson. No contract exists between DML and the tradesperson, or DML and You, for the fulfilment of any work, task or associated materials. DML is an intermediary between the tradesperson and You. All contracts for the fulfilment of any work request are solely between the tradesperson and You.
1.3. Please note that the Terms do not apply to Our service provider partners; if You are a service provider and wish to discuss working with Us as a Pro, please contact us at: service@dmhousecare.com
1.4. The Service is for use in connection with work to be provided in the United Kingdom only.
1.5. Your attention is drawn to the following clauses in particular:
1.5.1. Sections 5.1 and 5.7 contain disclaimers in relation to Our relationship with You and those providing services to You.
1.5.2. Sections 13 and 14 below contain important restrictions on Our liability to You.
1.5.3. Section 5.8 limits Your dealings with Pros outside of the Service.
1.5.4. Section 6.7 entitles us to reproduce any comments you provide to us in relation to the DML service, or your experience in relation to any Pro or any Work.
2.1. The provider of DML is Dashmesh Maintenance Ltd. You can contact Us via Our online contact form or at service@dmhousecare.com
. When the Terms make a reference to ‘We’ or ‘Us’ or ‘Our’, that is a reference to D.M. Ltd.
2.2. Where We refer to “You” in the Terms, that means any person viewing or using the Service. The “Terms” includes the terms set out here and the Privacy Policy as made available on Our Service.
2.3. “DML” or “the Service” consists of the our website at www.dmhousecare.com, any pages We operate on third party social media applications. It also includes the provision by Us of associated information, products and services by e-mail or Your mobile device.
2.4. DML is designed to enable users to request tradespeople to perform services or provide quotes for services that would typically fall within or be associated with a domestic & commercial environment. Users can submit to Us details of home improvement projects in respect of which they require assistance (“Requests”) and receive responses from tradespeople accepting the Request or arranging an appointment to provide an estimate with an indication of the fees chargeable in respect of the assistance (“Estimates”).
2.5. You are responsible for accurately describing Your requirements for any project in respect of which You submit a Request (“Project “).
2.6. Work carried out under a Contract is referred to in these Terms as ‘Work’.
2.7. Any person to whom We introduce You for the purposes of performing services in response to Your Request by means of “DML”. Any agreement You make with a Website in respect of a Project is a “Contract”. Contracts are either On-Demand Contracts or Estimate Contracts:
2.7.1. “On-Demand Contracts” are between You and a DML, where You schedule bookings of a Website, at fixed hourly rates (minimum 1 hour) which You will be informed of while booking through the Service. (On-Demand Contracts are either ‘Scheduled Contracts’, where an appointment is made with the DML for some time (at least 24 hours) in the future, or ‘Now Contracts’, where an appointment is made for the Work to be provided immediately or as soon as reasonably practicable but not more than 24 hours in the future); and
2.7.2. “Estimate Contracts” are between You and a DML, where You book an appointment with a DML to enable them to view and estimate the works, after which We will send You any Estimate provided by the DML.
2.8. A binding contract between you and a DML is formed when a DML accepts your Request (unless you have previously retracted it in advance of such acceptance, by means of DML).
3.1. We do not make any charge to You for use of DML. We charge DML a percentage of the amounts You pay them in respect of work done on any Project by means of DML.
4.1. We make no warranty that DML will be uninterrupted or error free, or that any defects will be corrected.
4.2. Whilst We take steps to prevent misuse of Our systems, we cannot warrant that DML will be free of viruses or other malicious code and accept no liability for loss or damage caused from the transmission of such code. We recommend that You always use up-to-date firewalls and anti-malware software to protect Your equipment and data.
5.1. We do what We reasonably can to ensure that the DML are qualified and of a high quality. We check that DML have experience in the general field of expertise relevant to Your Project (e.g. gardening, plumbing, locksmithing) and employ a strict vetting service to verify that DML meet Our insurance and trade qualification requirements. We do not endorse or recommend any DML nor do We make any kind of guarantee as to the ability, competence, or quality of the Pros who may be listed on the Service. We merely make DML available to enable You to identify and determine the suitability of DML for Yourself. We do not warrant the accuracy, quality or completeness of any information or assistance obtained from DML. We do not direct, have any control over, or make any assurance or representation about any DML. DML do not work for Us – they are not Our employees, workers or subcontractors.
5.2. Once We introduce You to a DML, and You confirm Your booking of the DML services either by making a booking or accepting an estimate, you will engage the DML directly, without any further DML involvement in the process save for the processing of payment, provision of a receipt for the services performed and potentially a request for feedback with regard to the services performed or information about You. We will not be a party to any contract made between You and any DML and therefore We shall not be liable for any loss or damage which results from any dealings between You and any DML or any failure of the Pro to provide the work on the Project satisfactorily.
5.3. The Contract is formed between You and the DML by the DML accepting Your Request.
5.4. You should in all cases make Your own enquiries as to the suitability of any DML for Your Project. If You have any doubts or questions about a DML, please ask Us and we’ll share selected information We have on the DML. You should not engage any DML without having conducted such checks to Your full satisfaction. While Our hope is that You will be happy with every DML You find through DML, you should not engage any DML if You have any doubts or concerns about them. Suitability of the DML is vetted through the DML platform as specified in section 5.1.
5.5. We may include on the DML website, any pages we operate on third-party social media applications and any other DML branded context information sourced from DML, including general news and information and profiles of individual Pros. We do not write or control that information and have no responsibility to You or any person for it. We ourselves may also provide You with general guidance as to questions You submit through DML. Any information on DML is for general guidance only and is not intended to be specific expert advice tailored to Your circumstances. You should take all due care in relying on such information, as this is done at Your own risk.
5.6. In the unlikely event that You have a dispute with a DML, you must address such dispute directly to the DML concerned, or any trade association of which such DML is a member. However, you agree to notify the details of the dispute to Us as soon as reasonably practicable. We cannot be involved in Your disputes with DML. By using DML You release Us from all claims, demands and damages of every kind arising out of or in any way connected with any such disputes You have with one or more DML. We do appreciate feedback from You and other work requesters and may attempt to ensure that You are satisfied with regard to the services performed.
5.7. Because We are not involved in transactions between You and Pros, if a dispute arises between You and a DML, you release Us (and Our agents and employees) from any claims or damages arising out of or in any way connected with such disputes.
5.8. Whilst you are a registered user of DML and for a period of 6 months thereafter, you agree not to privately accept or solicit quotes for jobs from DML whose details have been provided to You by means of the Service. We reserve the right to terminate Your access to the Service if You enter into or attempt to enter into any arrangement contrary to this clause 5.8.
5.9. Payment for all work carried out by DML must be made by means of DML, and not in cash or by any other means.
5.10. You agree to treat the DML professionally, courteously and lawfully and to provide a safe and appropriate working environment for them. You also agree to provide them with all information and co-operation reasonably required by them to enable them to fulfil the Contract.
5.11. You will pay all sums outstanding under Estimated Contracts within 5 days of the completion of the works agreed under the Estimated Contract.
5.12. There may be amounts that You are required to pay in the fulfilment of Your Requests in addition to the agreed labour rate. Information relating to charges can be found on our website at www.dmhousecare.com and/or elsewhere on our website. If you have any questions about the charges, we suggest you ask these before submitting a Request.
6.1. You are responsible for ensuring that you are legally entitled to submit to DML any information which you include in a Request. You may only use DML for Requests for genuine Projects where You have authority to engage a Pro and Your intention is to do so subject to agreeing suitable terms. You may not make Requests for any Project which is illegal or unlawful.
6.2. You agree to pay the DML for all work completed in accordance with the Contract, no later than on completion of the work and/or Our request for payment. All payments to Pros must be made by means of the Service. We may use a payment service provider (?) to facilitate payment card processing. We require that the payment services provider complies with applicable financial services regulations but will not be responsible for any acts or omissions of the payment service provider.
6.3 In the event that payment is not made by yourself within the timeframe specified above, we reserve the right to pass details of the outstanding amounts to third parties who may seek repayment on our behalf. Any request for payment made by these third parties is separate to your agreement with the Service and these third parties may impose fees in relation to the collection of any outstanding amounts.
6.4. You agree not to use DML in any unlawful manner and shall not:
6.5. You must not include in any Request any information which could personally identify any other person or house or other property, unless You are entitled to do so.
6.6. You agree not to scrape, spider, resell, copy, reproduce, modify, create derivative works from, distribute or publicly display any content from DML without Our prior written permission.
6.7. In respect of Estimate Contracts, the DML may propose terms for the Contract; You are not obliged to accept them, but acknowledge that if You do not, they may not agree to work on the Project. If You do agree to them, you must abide by them.
6.8. If you provide any comments or feedback to us in relation to the Service, any Pro or any Work done, we may publish it on our website or any social media account.
7.1. If You are a consumer, nothing in this clause 7 affects any statutory right You have as a consumer.
7.2. You are free to retract any Request at any time until it is accepted.
7.3. You are free to cancel an appointment for an Estimate at any time.
7.4. Where a Now Contract is cancelled by you within 5 minutes from you being notified that the Pro has accepted the Contract, you may cancel and receive a full refund of the agreed charges.
7.5. Where a Now Contract is cancelled by you after 5 minutes from you being notified that the DML has accepted the Contract, DML will retain from Your refund the sum of a minimum one hour’s charges agreed with the DML as a sum representing the work done by the DML in anticipation of attending Your premises.
7.6. Where a Scheduled Contract is cancelled by You more than 24 hours before the scheduled time for the Work, you may cancel and receive a full refund of the agreed charges.
7.7. Where a Scheduled Contract is cancelled by You less than 24 hours but more than 4 hours before the scheduled time for the Work, We will retain from Your refund the sum of £35+VAT (£42) as a sum representing the work done by the DML in anticipation of attending Your premises or as remuneration for time spent in undertaking travel, be it wholly or partially, to Your premises or in compensation for not being able to take on other work at or around the Scheduled time. For cancellations made less than 24 hours but more than 4 hours before the Scheduled time, where the Scheduled Contract was due to take place outside of normal operating hours – which for the avoidance of doubt are 08:00 – 19:00 from Monday to Friday (excluding Bank Holidays) – the appropriate cancellation charge will be £45+VAT (£54).
7.8 Where a Scheduled Contract is cancelled by You less than 4 hours before the scheduled time for the Work, We will retain from Your refund the sum of a minimum one hour’s charges agreed with the DML as a sum representing the work done by the DML in anticipation of attending Your premises or as remuneration for time spent in undertaking travel, be it wholly or partially, to Your premises or in compensation for not being able to take on other work at or around the Scheduled time.
7.9. If a DML arrives at the job location for an On-Demand Contract and is unable to contact, You or gain access to the job location they will message and attempt to contact You for 15 mins. We will retain the minimum fee of one hour of the charges agreed with the DML and the Contract will be deemed to be terminated.
8.1. You are solely responsible for the content, accuracy, and completeness of each Request You submit to DML, and agree that it shall only contain information which is true, accurate and current.
8.2. You acknowledge that We may edit, modify or remove any parts of a Request which We consider is in breach of any of the provisions of the Terms.
8.3. By providing a Request You grant to Us a royalty-free, perpetual, irrevocable and non-exclusive licence to use, copy, reproduce, modify, publish, edit, translate, distribute and display the Request alone or as part of other works in any form, media, or technology. Do not include in any Request any information that You would not want Us to use in this way, or that We will not be entitled to use in this way.
8.4. You consent to information about the device You use to access DML being collected and processed for fraud prevention purposes and You acknowledge that We may use third parties (and information they provide) to help Us prevent fraud or unauthorised access to Our Service.
10.1. You acknowledge that all copyright and other intellectual property rights in DML (the “Intellectual Property “), including the way DML is presented or appears and all information and documentation relating to it is Our property (or that of Our licensors). Nothing in the Terms shall be taken to transfer any of the Intellectual Property to You.
10.2. Solely for the purposes of receiving DML for the period during which DML is provided to You, we grant to You a non-exclusive, non-transferable licence to use the Intellectual Property.
11.1. It is not possible for Us to review all websites which are linked to from DML (or link to DML), and You should therefore take care when following any link. We cannot accept liability for any loss or damage that may be suffered because of following any links.
12.1. We always reserve the right to edit, refuse to post, or to remove from DML any information or materials for any reason, and to disclose any information We think appropriate to satisfy any obligation We may have under applicable laws, regulatory requirements, legal processes, or to satisfy any request of the police, government or any regulatory body or trade association.
12.2. We reserve the right to terminate the provision of DML to You and restrict Your access to DML at any time without notice for any reason whatsoever, including if We suspect You to be in breach of any of the Terms.
12.3. We may vary the terms of the Terms from time to time and shall post any alterations on the Service. If You do not agree to the changes made to the terms of the Terms, then You have the right to stop using Service and should do so immediately. Your continued use of DML after the date the changes have been posted will constitute acceptance of the amended Terms.
13.1. As a platform provider and intermediary between you and DML, we have no responsibility or liability for any work or materials provided to You by any Pro. We cannot and do not make any warranty or guarantee that work or materials under any Contract will be of satisfactory quality, fit for any purpose or in compliance with any law, regulation, or code of practice.
13.2. We are responsible to You for foreseeable loss and damage caused by us. If We fail to comply with these terms, we are responsible for loss or damage You suffer that is a foreseeable result of Our breaking these Terms or Our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and You knew it might happen, for example, if You discussed it with Us during the sales process.
13.3. If Our app or website damages a device or digital content belonging to You and this is caused by Our failure to use reasonable care and skill We will either repair the damage or pay You compensation. However, We will not be liable for damage which You could have avoided by following Our advice to apply an update offered to You free of charge or for damage which was caused by You failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
13.4. We are not liable for business losses. If You use the products for any commercial, business or re-sale purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.5. Nothing in these terms affects your statutory rights.
14.1. Nothing in these Terms shall limit or exclude Our liability for:
14.1.1. death or personal injury caused by Our negligence, or the negligence of its employees, agents or subcontractors;
14.1.2. fraud or fraudulent misrepresentation; or
14.1.3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
14.2. Subject to clause 14.1:
14.2.1. We shall under no circumstances whatever be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of:
14.2.1.1. profit;
14.2.1.2. anticipated savings
14.2.1.3. goodwill,
or any indirect or consequential loss arising under or in connection with the Service.
14.3. Subject to clause 14.1, Our total liability to You in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £100.
15.1. We may transfer this agreement to someone else. We may transfer Our rights and obligations under these terms to another organisation.
15.2. You need Our consent to transfer Your rights to someone else (except that You can always transfer Our guarantee). You may only transfer Your rights or Your obligations under these terms to another person if We agree to this in writing.
15.3. Nobody else has any rights under this contract (except someone You pass Your guarantee on to). This contract is between You and us. No other person shall have any rights to enforce any of its terms.
15.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5. Even if We delay in enforcing this contract, we can still enforce it later. If We do not insist immediately that You do anything You are required to do under these terms, or if We delay in taking steps against You in respect of Your breaking this contract, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.
15.6. Which laws apply to this contract and where You may bring legal proceedings. These terms are governed by English law and You can bring legal proceedings in respect of the Service in the English courts. If You live in Scotland You can bring legal proceedings in respect of the Service in either the Scottish or the English courts. If You live in Northern Ireland, you can bring legal proceedings in respect of the Service in either the Northern Irish or the English courts.
15.7. In the event of any comments or questions regarding the Terms (including the Privacy Policy) then please contact Us at: service@dmhousecare.com
15.8. Our registered company number is 08918825 and Our registered office is 48 Guardian Way, Luton, England, LU1 1BU.
15.9. Rescheduling & Cancellation: Plans change and things come up. We will always try and accommodate a rescheduling but may charge a cancellation charge of £20 or £35 for out of hours, if you need to reschedule or cancel with less than 24 hours’ notice.
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